01
Assess & baseline
We map the process as it actually runs, including the workarounds nobody documented, then measure it. Volume, cycle time, error rate, touch time, cost. That number is what everything after gets judged against.
02
Design & business case
Target-state design, the integration and data dependencies, controls and review points, and a cost/benefit model with the assumptions written down where you can argue with them.
03
Build & prove
Built in increments against real data and real exceptions. Proven in a controlled run beside the current process, so the go/no-go decision rests on evidence rather than enthusiasm.
04
Deploy, operate, hand over
Monitoring, runbooks, named owners, and a documented handover. You get source, configuration, prompts, and architecture. Enough for anyone competent to pick it up without calling us.